Category Archives: Psychology

At Your Service

I want to talk today about that all important entity that often gives us joy, sometimes anguish, and is the reason we service providers get up in the [..]

Psychology, Service Delivery ,

Doing it Write

I’ve blogged before about how the standard of our written language is rapidly deteriorating, and today I wanted to talk about how we’re making the problem worse with [..]

Culture, General, Language, Psychology , , ,

Fanboys

Whether it’s Apple versus Android, Linux versus anything else or, TechnologyA versus TechnologyB, tech fanboys are everywhere. I’m ashamed to admit that I used to be one, but [..]

Culture, General, Psychology , ,

To Be, or nt 2 B?

In the age of cellphone text messages, online instant messaging and e-mail we are using written communication more than ever before. It seems ironic then that our language [..]

Culture, Language, Psychology , , , , ,